Introduction
Lumis ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered software service (the "Service"). This policy applies to all users of our platform.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
Account information (name, email, password)
Profile information (company, role, preferences)
Payment information (processed by third-party providers)
Communication data (support tickets, feedback)
Usage Data
We automatically collect information about your use of our Service:
Log data (IP address, browser type, access times)
Device information (operating system, device identifiers)
Usage patterns (features used, content generated, time spent)
Performance data (response times, error rates)
AI-Specific Data Collection
When you use our AI features, we collect:
Input data (prompts, queries, uploaded content)
Generated outputs (AI responses, created content)
Interaction data (feedback, ratings, editing history)
Model performance metrics (accuracy, usage patterns)
How We Use Your Information
Service Provision
Provide, maintain, and improve our AI Service
Process transactions and manage your account
Provide customer support and respond to inquiries
Send service-related communications
AI Model Training and Improvement
Train and improve our AI models and algorithms
Enhance accuracy and performance of AI outputs
Develop new features and capabilities
Conduct research and analytics
Legal and Security
Comply with legal obligations and enforce our terms
Detect, prevent, and address fraud or security issues
Protect the rights, property, or safety of Lumis, our users, and the public
Data Sharing and Disclosure
Third-Party Service Providers
We may share your information with trusted third parties who assist us in:
Cloud hosting and infrastructure (AWS, Google Cloud, etc.)
Payment processing (Stripe, PayPal, etc.)
Analytics and monitoring (Google Analytics, Mixpanel, etc.)
Customer support tools (Zendesk, Intercom, etc.)
AI Model Providers
We may share anonymized and aggregated data with our AI model providers to improve service quality. We never share personally identifiable information without your explicit consent.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our legal rights and those of our users.
AI-Specific Data Practices
Model Training Opt-Out
You have the right to opt out of having your content used for AI model training. To exercise this right:
Contact us at [email protected]
Use the opt-out settings in your account dashboard
Note that opting out may limit some AI features
Data Anonymization
Before using data for model training, we:
Remove personally identifiable information
Aggregate data with other users' data
Apply differential privacy techniques where applicable
AI Output Ownership
You retain ownership of your input data
AI-generated outputs are considered derivative works
You receive a license to use AI outputs for your business purposes
Lumis retains rights to improve our models based on interaction patterns
Data Security
Security Measures
We implement industry-standard security measures:
Encryption in transit and at rest
Regular security audits and penetration testing
Access controls and authentication protocols
Employee security training and background checks
Data Retention
Account data: Retained while your account is active
Usage data: Retained for up to 2 years for analytics
AI training data: Anonymized data may be retained indefinitely
Deleted data: Securely deleted within 30 days of deletion request
Your Rights and Choices
Access and Control
You have the right to:
Access your personal information
Update or correct your data
Delete your account and associated data
Export your data in a portable format
Opt out of certain data processing activities
Communication Preferences
You can control:
Email notifications and marketing communications
Data sharing for model training purposes
Cookie preferences through your browser settings
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:
Standard contractual clauses
Adequacy decisions
Other legally recognized transfer mechanisms
Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Posting the updated policy on our website
Sending email notification to registered users
Providing in-app notifications